Thank you for shopping at Drex Onics. We strive to ensure that your order is processed and delivered to you as quickly and efficiently as possible. Please read our Shipping Policy carefully for information regarding shipping times, costs, and other important details.
1. Shipping Locations
We ship worldwide to most countries. Delivery times may vary depending on the destination country, and shipping charges are calculated at checkout based on the shipping address.
2. Processing Time
All orders are processed and shipped within 1-3 business days after receiving your order.
Once your order is processed, you will receive a shipping confirmation email with tracking details (if available) to help you monitor the progress of your delivery.
3. Shipping Method
We use reliable shipping services to deliver your products. Since we offer Cash on Delivery (COD) as the only payment method, our orders will be shipped directly to the address provided during checkout. The shipping method used depends on the destination, size, and weight of your order.
Standard Shipping: Most of our orders are shipped using standard shipping services. Delivery time varies based on the destination.
Expedited Shipping: For urgent deliveries (available in select areas), expedited shipping options may be available. Please contact us for more information.
4. Shipping Charges
Shipping costs are calculated based on your shipping address, order size, and weight. Charges will be calculated and displayed at checkout before you confirm your order. Please note that any import duties, taxes, or customs charges are the responsibility of the customer.
5. Delivery Times
Domestic Orders: Delivery times may range from 5 to 10 business days depending on your location.
International Orders: Delivery times vary between 7 to 21 business days depending on the destination country. Customs procedures and international shipping regulations may affect delivery times.
Please note that the delivery times provided are estimates, and delays due to unforeseen circumstances such as weather conditions, customs clearance, or other factors are possible.
6. Order Tracking
Once your order has shipped, you will receive a tracking number (if applicable) by email to monitor the progress of your shipment. Please allow 24-48 hours for tracking updates to appear.
7. Delivery Issues
If your order does not arrive within the expected delivery timeframe or you encounter any issues with your delivery, please contact us at [email protected] with your order number, and we will assist you in resolving the issue.
8. Incorrect Shipping Information
It is your responsibility to provide accurate shipping details at the time of placing your order. Drex Onics is not responsible for delays or failed deliveries due to incorrect or incomplete address information. Please double-check your order details before confirming your purchase.
9. Missing or Damaged Items
If you receive an item that is damaged or missing from your order, please notify us within 48 hours of receiving your shipment. We will assist you in resolving the issue by either issuing a replacement or providing other appropriate solutions.
10. International Shipping and Customs Duties
For international orders, please be aware that customs duties, taxes, and import fees may apply once your order reaches your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing your order.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please do not hesitate to contact us at:
Email: [email protected]