At Drex Onics, we strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of our payment method, which is Cash on Delivery (COD), our return and refund policy is specific. Please review our policy below for details on how returns and refunds are handled.
1. General Policy
We aim to provide you with high-quality products, and customer satisfaction is our priority. Since we only accept Cash on Delivery payments, we do not offer returns or refunds once the product has been delivered. We kindly ask that you review your order carefully before completing the purchase process.
2. Damaged or Defective Products
If the product you received is damaged, defective, or incorrect, please contact us immediately at [email protected] within 48 hours of receiving the product. In your message, please provide:
A description of the issue with the product.
Photos of the damaged or defective product (if applicable).
Your order number.
3. Non-Returnable Items
Due to the nature of the products sold on our website, we do not accept returns on the following items:
Products that have been opened or used.
Items that are no longer in their original packaging or condition.
Customized or special order items.
4. Exchanges
We do not offer exchanges for products purchased through our Cash on Delivery (COD) payment method. If you need a different size, color, or model, please contact us at [email protected], and we will guide you on how to place a new order.
5. Refunds
As our payment method is Cash on Delivery, we do not process refunds for payments made. However, if a product is defective or incorrect, we may offer the following options at our discretion:
A replacement product.
6. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at [email protected], and we will do our best to accommodate your request. If your order has already been shipped, you will need to follow the return procedure outlined above.
7. Shipping Costs
In the case of defective or incorrect products, Drex Onics will cover the cost of shipping for returns or replacements. For all other cases, customers are responsible for the cost of return shipping, if applicable.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return or exchange, please contact us:
Email: [email protected]